Legal information — Nelvaroq (Australia)

This page sets out the key legal terms that apply when purchasing Nelvaroq products in Australia. It complements statutory rights under the Australian Consumer Law (ACL) and other legislation.

Business: Nelvaroq
ABN: 11 222 333 444
Trading address: 12 Bourke Street, Melbourne VIC 3000

Back to shop View privacy policy

Australian Consumer Law — your rights

Under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) consumers have guarantees for goods and services: they must be of acceptable quality, match descriptions, and be fit for purpose. These guarantees sit alongside any warranties we offer.

Faulty products: eligible for repair, replacement or refund.
Major failure: you may choose refund or replacement and seek compensation for loss.
Minor issues: we may offer repair or replacement.

Returns & refunds — summary

Our policy below is designed to be consistent with ACL. Where ACL provides a remedy, that remedy overrides any voluntary policy.

Issue	Typical remedy	Notes
Faulty on arrival	Full refund or replacement	Return postage covered by Nelvaroq
Fault develops within 12 months	Repair or replacement	Subject to assessment
Change of mind	Exchange or store credit (within 14 days)	Packaging intact; postage is customer’s responsibility

To initiate a return, use the Returns center link in your order confirmation or contact us via the Contacts page.

Shipping, delivery & title

Ownership of goods transfers on delivery. Delivery estimates are provided in good faith; Nelvaroq is not liable for carrier delays beyond our control. For urgent orders, please contact us before purchase.

Domestic shipping: tracked via Australian postal carriers.
International shipping: separate terms apply; contact support.
Risk passes on delivery to the address provided.

Parcel and stationery ready for shipment

Intellectual property & permitted use

All text, images, product designs, branding and site content are the intellectual property of Nelvaroq or its licensors. You may view and print for personal use only. Commercial reuse or republication is prohibited without our written permission.

More about our designs Report IP issue

Complaints, dispute resolution & external remedies

We aim to resolve complaints quickly. If you are unhappy with our response, you may take the matter to an external body. Consumer protections under the ACL are enforceable through the courts or regulators.

Contact us via the Contacts page with your order number and details. We will acknowledge within 2 business days and propose a resolution.

You may seek assistance from Consumer Affairs Victoria or the Australian Competition and Consumer Commission (ACCC). For unresolved disputes you can pursue remedies in the relevant tribunal or court.

Keep records and correspondence. If external escalation is needed, relevant bodies will advise on time limits and evidence required.

Jurisdiction: These terms are governed by the laws of the State of Victoria, Australia, to the extent permitted by statute.

Updates to these terms

We may update legal terms from time to time. Material changes will be published on this page and where appropriate notified to customers. Continued use after a change indicates acceptance of the updated terms.

For detailed privacy practices see our Privacy Policy. For order or product enquiries, use the Contacts page.